nowaysj wrote: I don't believe this is true.
Below is a graph of search terms for daw products. I believe the rate at which terms are searched for reflects to a large extent a products usage. If you have stats that directly show daw usage rates, I'd like to see them.
The biggie daws buy a lot of ad space in the publications, and part of those deals is to feature the products in other portions of the publication, notably tutorials.
I think Imageline wasn't playing that game. Though I think they're starting to.
Another reason is that the staff of those publications are "industry people," meaning that they see music as a business and a commodity and so behave as people do in business, chasing each other's tails, always conforming to consolidate reputation, and all the other yukkie shit business is about. And so, the staff doesn't know the first thing about flstudio because it hasn't been "professional," so can't legitimately write about it. They're not going to reveal their ignorance and jeopardize their "position" in the "industry."
Equally though, Gol, the lead dev of flstudio is a total prickosaurus. I honestly think he has some kind of clinical condition. This might have come about from the amount of contact he actually has with his customers.Can you chat with the developers of the other daws?
In all honesty though, whenever I've had a problem with fl, I get a response within a day, and usually right away because of my f'ed up schedule and time zones.
In my experience, Steinberg's customer service was WAY worse than Imageline's.
^ Yeah I can agree with that as well, including the Steinberg support. I've only tried a couple of times, but I got automated responses and stuff and got the run around another time. I just looked for 3rd party support on forums and such instead after that.
No I've never checked for stats on that, but yes you are right about companies paying magazines, and also giving perks like software/hardware and such in return for reviews, ads etc. That's pretty common business. I'm not sure how relevant search terms are in regards to usage, but that's pretty interesting. I shouldn't have said "purely because", as there is obviously more than 1 reason behind it.
I can also understand the annoyance of 2,000 people emailing/commenting/asking the same thing over and over, but that goes with the territory really. It's probably never a good idea for the head of a company to deal with customer affairs and support, but he seems to want to be in control of all aspects. It's his baby so he's free to do what he wants, but like I said it's not a good way to build a good rep amongst customers. I've seen loads of threads on forums, and blog posts complaining about it and speaking out against the software. That's not a good thing because FL itself is great. That's also why I mentioned it as being one of the main reasons FL itself gets undeserved hate.
About the search terms... Maybe one scenario would be someone would search for FL info, and find people bad mouthing it and that might cause them to avoid it or look at some other software.
