NI Massive 1.1.5 Help -Crashing When Loading Presets-

[decemberlove712]

I was building a new preset the other night, in specific, a 'scream' bass. After I saved it, every time I load Massive through my DAW (Mixcraft 6) it works, but when I click on the preset, not only does Massive close but so does my current session. Luckily it hasn't gotten rid of any important work, but this issue has rendered me inable to produce new tracks. Does anybody have any idea how to fix this? Its not only really frustrating me, but I'm actually in the middle of a collaboration with a friend, so I need a fix ASAP. Thanks.

Please note:
I have uninstalled Massive, and reinstalled it. So that's not the case.

[Be-1ne]

You should def contact technical support at Native Instrument.