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Client at work made such a stupid, obvious mistake that its really hard to explain what they've done wrong without sounding patronising.

When in doubt, patronise.

magma wrote:When in doubt, patronise.

Nah, I have to work with them all the time and if they complain that some jumped-up kid just out of uni is being rude to them it will hinder my aim for a good payrise in April.

No need to be rude with it obviously, but being known as the clever whizz-kid can work to your advantage too...

I just explained what she'd done, it sounded patronising as hell anyways because i was explaining some thing so simple.

Being on the support side of the fence we find ourselves having to break the bad news of other people's stupidity to them all the time - I always try to be polite, but if someone's been an idiot, they've been an idiot... it can be awkward trying to soften the blow, but I figure it's not like Word silently corrects your spelling errors without letting you know you're an idiot... people normally seem relatively pleased to find out something was a stupid mistake rather than something bigger that's broken.

Of course, occasionally it's fucking satisfying...

magma wrote:Being on the support side of the fence we find ourselves having to break the bad news of other people's stupidity to them all the time - I always try to be polite, but if someone's been an idiot, they've been an idiot... it can be awkward trying to soften the blow, but I figure it's not like Word silently corrects your spelling errors without letting you know you're an idiot... people normally seem relatively pleased to find out something was a stupid mistake rather than something bigger that's broken.

Of course, occasionally it's fucking satisfying...

yeah, when people are determined to blame the system and being able to prove its not, and that it's them. such a good feeling

Riddles wrote:yeah, when people are determined to blame the system and being able to prove its not, and that it's them. such a good feeling

Still the system.

Nothing gives me more joy in the workplace than correcting a senior salesperson on the difference between markup and margin when they're yelling at me in a meeting as to why my numbers don't match their predictions

All about being an commercial account manager - just sell them loads of shit then run a mile, not answer any calls and let the techies clean up the mess when it hits the fan!

yeah, I am not friends with our account management team. nor is anyone in my team.

Hahaha, figures.

Riddles wrote:yeah, I am not friends with our account management team. nor is anyone in my team.

I am, but I've got them trained well so if they want stuff done urgently it usually costs them a beer or bottle of wine.

Moving to another country really helped build a better relationship with a lot of people when they weren't crowding round my desk trying to get stuff fast tracked.

"So. Can we basically get you to redesign the entire application?"

"Yeah sure! Just sign this 3 year contract, then I'll refer you to my technical colleagues! "

murky21 wrote:"So. Can we basically get you to redesign the entire application?"

"Yeah sure! Just sign this 3 year contract, then I'll refer you to my technical colleagues! "

hahaha, you're mean

murky21 wrote:"So. Can we basically get you to redesign the entire application?"

"Yeah sure! Just sign this 3 year contract, then I'll refer you to my technical colleagues! "

See, you represent a type of sales person I have issue with. Sell the stuff then yell at people behind the scenes when you're told what you've sold is impossible

murky21 wrote:"So. Can we basically get you to redesign the entire application?"

"Yeah sure! Just sign this 3 year contract, then I'll refer you to my technical colleagues! "

Followed by three months of daily e-mails to the techies asking "Is this done? When will this be done?"

wub wrote:....crowding round my desk trying to get stuff fast tracked.

Haha! I'm good at doing this to people! Fuck if I'm buying any wine outside of usual rounds though, so fair play mate. Im lucky though as all my accounts are key stuff like major banks, and usually point out my stuff is worth more then the rest of their projects put together, then if it doesn't I break rank and go direct to head of development and get it expedited.

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murky21 wrote:

wub wrote:....crowding round my desk trying to get stuff fast tracked.

Haha! I'm good at doing this to people! Fuck if I'm buying any wine outside of usual rounds though, so fair play mate. Im lucky though as all my accounts are key stuff like major banks, and usually point out my stuff is worth more then the rest of their projects put together, then if it doesn't I break rank and go direct to head of development and get it expedited.

I made one account manager walk to the local garage and get me a four pack of lager once when we asked me to stay late to work on one of his projects. Truth was I'd already done it but fancied a beer.