Boycott Turnkey!

the duke · Post by **the duke** » Fri Nov 16, 2007 11:20 am

Twats just refused to upgrade my Reason 3 to Reason 4..

Why?

I bought it in the time period that i'm allowed a free upgrade..But apperantly they have no record of me ever buying any product from there store..I've spent about £2k in the last 2 years, always giving my full details, and apparently i've bought nothing...and they treat me like im a lier..

nothing but grief whenever i've bought something from here..one bit of equipment took 6months to arrive, although they had taken the money out of my account!!

im the biggest mug, cos i've been going back for the last 4 years..

D.V. from here on in...

feel free to vent your anger on this thread..

feasible_weasel · Post by **feasible_weasel** » Fri Nov 16, 2007 11:24 am

wow

theonelikepaul · Post by **theonelikepaul** » Fri Nov 16, 2007 11:56 am

Haha, Turnkey have been shit for 10 years mate, there is a long running boycott by most of the music industry.

I once tried to purchase an Akai MPC 3000, that they 'had in stock', turned out to be not true..

http://www.soundonsound.com/forum/dosea ... mit=Submit

MARCHMELLOW · Post by **MARCHMELLOW** » Fri Nov 16, 2007 1:06 pm

I bought a virus from them...

they all work on commission IN the shop, so you get a good service if you go down there..

BUT

once the sale is made... your just another number unfortunately, you got your product, they got their commission...everybody's happy...until you go back with a problem.

surely you have receipts/emails/letters from them?

chunkie · Post by **chunkie** » Fri Nov 16, 2007 1:15 pm

moral of the story - always keep receipts
(then you can post them a copy and get angry about it legitimately)

for my contents insurance i even keep receipts of all my records/cds/clothes etc

the duke · Post by **the duke** » Fri Nov 16, 2007 3:31 pm

gaston_UK wrote:I bought a virus from them...

they all work on commission IN the shop, so you get a good service if you go down there..

BUT

once the sale is made... your just another number unfortunately, you got your product, they got their commission...everybody's happy...until you go back with a problem.

surely you have receipts/emails/letters from them?

yep, i going to try and find the receipt..its always hassle with these guys..it explains it all with the comission basis..

ikeaboy · Post by **ikeaboy** » Fri Nov 16, 2007 4:41 pm

I've always gone to Thomann. Never any bothers even with returns

wil blaze · Post by **wil blaze** » Fri Nov 16, 2007 4:42 pm

I once had to wait 8 months for a replacement audio interface when they sent me a faulty one...

turnkey... never again!

somejerk · Post by **somejerk** » Mon Nov 19, 2007 4:18 am

eBay is the shit

metalboxproducts · Post by **metalboxproducts** » Mon Nov 19, 2007 11:02 am

The service is notoriously shit. I've bought loads of stuff from them and never once had the kind of service i would right home about. I tend to find i know more then they do in there and find it really frustrating when they cant offer me an answer that i couldnt find reading one of there reviews.

They had logic in they're cataloge for about £250. I realised this was a mistake so i phoned up and asked them to give it me for the advertised price as it's against the law to falsly advretise some thing. They didn't like that and refused to give it to me for the stated price so i reported them to the trading standard's lol.

Having said all that they are cheap so i expect this will go on for ever.

skipple · Post by **skipple** » Mon Nov 19, 2007 11:09 am

B-stock bandits - always have been...

go up the road to the basement of virgin to soundcontrol - same umbrella company, A-stock as standard andd they know a lickle more about there shit.

mosca · Post by **mosca** » Mon Nov 19, 2007 11:47 am

They had logic in they're cataloge for about £250. I realised this was a mistake so i phoned up and asked them to give it me for the advertised price as it's against the law to falsly advretise some thing. They didn't like that and refused to give it to me for the stated price so i reported them to the trading standard's lol.

a store can withdraw at any point from a sale, if it's advertised at the wrong price and there's an errors and omissions small print (which turnkey have) then there's nothing you can do about it your trading standards should have told you that.

auan · Post by **auan** » Mon Nov 19, 2007 12:16 pm

mosca wrote:
They had logic in they're cataloge for about £250. I realised this was a mistake so i phoned up and asked them to give it me for the advertised price as it's against the law to falsly advretise some thing. They didn't like that and refused to give it to me for the stated price so i reported them to the trading standard's lol.
a store can withdraw at any point from a sale, if it's advertised at the wrong price and there's an errors and omissions small print (which turnkey have) then there's nothing you can do about it your trading standards should have told you that.

http://dubstepforum.com/viewtopic.php?t ... light=asda

chunkie · Post by **chunkie** » Mon Nov 19, 2007 1:31 pm

tesco advertised an xbox 360 & forza bundle the other week for £32
completely within their rights to withdraw it and tell everyone sorry, error

turnkey wise - crap customer service apart from in-store (commission based staff)

but .... two years ago my mate ordered a pair of xlr-phono cables and got a delivery of 8 adrenalinns!
he told them it was delivered in error and they couldn't be bothered to pick them up (crap customer service)
in summary - i got a free one of these:

i still don't use turnkey though

mosca · Post by **mosca** » Mon Nov 19, 2007 5:21 pm

http://dubstepforum.com/viewtopic.php?t ... light=asda

and? asda chose to honour it - they didn't need to

sherbert mastodon · Post by **sherbert mastodon** » Mon Nov 19, 2007 6:26 pm

Yep, stnuc tried to burn me too, broken interface, ton of shit off them. stnuc.

two oh one · Post by **two oh one** » Mon Nov 19, 2007 6:28 pm

A hundred years ago, I bought a Zoom multi effects rackmount doobry from Turnkey. It was alright.

slva · Post by **slva** » Mon Nov 19, 2007 9:23 pm

Couldn't resist joining in on the Turnkey diss...
I'm obviously 'over it' now, whatever 'it' was that turned me off them, cos I've spent a lot in there and can't recall details... but I feel your pain. Generally service ranges from half arsed to a total blanking that you're stood in front of them waiting to buy! They seem to dislike being paid in cash (the sales register is by the door in full view of the 'bouncer') who then proceeds to check your purchase on the way out.

There is only one shop that I am happy to recommend. Electrofix in Bristol. (www.electrofix.co.uk) horrid website, but a real aladdins cave of 2nd hand stuff. None of it dodgy, always mint, serviced, boxed with manual and 9 months guarantee.

future producer · Post by **future producer** » Wed Nov 21, 2007 1:15 am

What are Dolphin Music like to buy from? HTFR are good shit for buying DJ gear from, nice bunch as well.

Boycott Turnkey!

Boycott Turnkey!

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