dear boomkat

colm · Post by **colm** » Fri Jul 14, 2006 10:19 am

regarding your (much loved) weekly newsletter:

that's the key that helps make paragraphs!

blip · Post by **blip** » Fri Jul 14, 2006 10:39 am

I am probably the only Boomkat hater in the universe. Am I? Great selection but all the rest pretty much sucks. Takes too long, lets you order out of stock records, sends no confirmation emails and the best is when the orders are sucked into the vacuum, never to reappear.

And yes, I thought the newsletter was good until I started thinking "how many revolutionary-you-must-have-it-will-change-your-life" records can be released daily?

colm · Post by **colm** » Fri Jul 14, 2006 10:47 am

Blip wrote:I am probably the only Boomkat hater in the universe. Am I? Great selection but all the rest pretty much sucks. Takes too long, lets you order out of stock records, sends no confirmation emails and the best is when the orders are sucked into the vacuum, never to reappear.

And yes, I thought the newsletter was good until I started thinking "how many revolutionary-you-must-have-it-will-change-your-life" records can be released daily?

ah no, i like being able to hear the out of stock records. and i've never had any problems with ordering from them at all; if anything they pack the vinyl too well so it takes that little bit longer to open.

big up boomkat, i'm only fucking around.

blip · Post by **blip** » Fri Jul 14, 2006 10:53 am

My bad luck, maybe.

But I wasn't talking about listening to the out-of-stock records, I like that too. I'd order a record only to find out when the package arrived that it was not there, because it was sold out. The website is not reliable regarding availability of items.

sinewave · Post by **sinewave** » Fri Jul 14, 2006 10:53 am

bad customer service too.

you call them, and the number is for another company that takes calls on their behalf, who are completely unable to even locate my order there and then. waste of time imo.

unfortunately, they do have a decent selection of music. i try and look for an item elsewhere unless i really have to use them.

oh, and my last purchase was very badly packaged, resulting in a worn vinyl cover.

omen · Post by **omen** » Fri Jul 14, 2006 11:42 am

never had trouble wiv these the shop is not far from my house tho so i only mail ordered once

threnody · Post by **threnody** » Fri Jul 14, 2006 2:19 pm

great selection although they are a bit pre-emptive with their pre-order release dates...got to say it does take longer to get the records for me....was waiting a week for ones which arrived today but this may just be the area i live in......always get a recipt too!!!

rob_booth · Post by **rob_booth** » Fri Jul 14, 2006 2:31 pm

I must be one of the lucky customers [touch wood]

always promt service and delivered pretty sharp

forensix (mcr) · Post by **forensix (mcr)** » Fri Jul 14, 2006 2:33 pm

i just walk in to the shop and pick up the records so had no problems with delivery

people i know who are too lazy to get the bus in to town dont seem to have had a problem

threnody · Post by **threnody** » Fri Jul 14, 2006 2:39 pm

yeah everything seems to take a bit longer in stafford.....i'm always prang about them getting nicked coz they leave them in full sight on my doorstep!!!!

dusty · Post by **dusty** » Fri Jul 14, 2006 4:27 pm

Spent about a grand on Boomkat now, customer service (via email) is very good.

The problem about ordering out-of-stock items is true though... can be a pain in the arse when its something you really really want.

crazydave · Post by **crazydave** » Fri Jul 14, 2006 5:16 pm

Blip wrote:And yes, I thought the newsletter was good until I started thinking "how many revolutionary-you-must-have-it-will-change-your-life" records can be released daily?

hahaha.... feelin that.

Music journalists grate me because they hate on things needlessly (often just to look witty),
but reviews on shops are the exact opposite - everything in stock gets bigged up regardless.

so take it all with a pinch of salt, and judge by what you hear.

the ultimate reviewer is ourselves.

datura · Post by **datura** » Fri Jul 14, 2006 7:44 pm

forensix wrote:i just walk in to the shop and pick up the records so had no problems with delivery people i know who are too lazy to get the bus in to town dont seem to have had a problem

exactly - got good service when I was in Guernsey also..they always say when items are limited, so sometimes got to expect some disappointment..

My only gripe is that the internet shoppers have better access to the exclusives than the regulars who go to the shop..means anyone looking to pick up a limited promo for future profit and not the record itself do well.

Sort me out connor!!

nedbeauman · Post by **nedbeauman** » Fri Jul 14, 2006 11:50 pm

Crazydave wrote: Music journalists grate me because they hate on things needlessly (often just to look witty),
but reviews on shops are the exact opposite - everything in stock gets bigged up regardless.

so take it all with a pinch of salt, and judge by what you hear.
the ultimate reviewer is ourselves.

People don't seem to understand: Boomkat blurbs aren't supposed to be 'reviews', they're just the press release in a slightly edited form. So if a LP is supposedly revolutionary, then most of the time it's not Boomkat who are claiming that, it's the PR people who handle it. Admittedly they could make this a bit clearer on the site.

fseq · Post by **fseq** » Fri Jul 14, 2006 11:58 pm

i've used boomkat/pelicanneck for mailorder for five years now, ordering on average once a fortnight probably, and have never had any problems at all. very occasionally things have gone missing in the post but they have sent replacements without fuss and the customer service has always been friendly. i agree that a warpmart/juno style auto-updating system would be useful to prevent you from ordering stuff which is already or about to out-of-stock and hopefully they will introduce that soon. the free postage thing they have on orders over fifty quid deserves credit too - nine or so twelves from any other online store is going to cost £6-£10 to send within the uk but with bk you may as well just spend that saving on the another couple of bits.

forensix (mcr) · Post by **forensix (mcr)** » Sat Jul 15, 2006 12:45 pm

datura wrote: exactly - got good service when I was in Guernsey also..they always say when items are limited, so sometimes got to expect some disappointment..

My only gripe is that the internet shoppers have better access to the exclusives than the regulars who go to the shop..means anyone looking to pick up a limited promo for future profit and not the record itself do well.

Sort me out connor!!

i'm not particularly bothered about picking up promo's not djing much so i dont need exclusives so i just wait for the lovely colourful full releases

rekall · Post by **rekall** » Sun Jul 16, 2006 9:40 am

on a positive note, they're one of the few shoppes actively involved in stocking and promoting VARIOUS PRODUCTION.
jesus do i love the fuck out of my copies of 'hater' and 'sir'.

will · Post by **will** » Sun Jul 16, 2006 10:49 am

Blip wrote:
And yes, I thought the newsletter was good until I started thinking "how many revolutionary-you-must-have-it-will-change-your-life" records can be released daily?

haha so true

not had any problems with them myself though

cogent · Post by **cogent** » Tue Jul 18, 2006 7:04 pm

surgeon wrote:I must be one of the lucky customers [touch wood]

always promt service and delivered pretty sharp

same for me..Never had any problems.. must admit it tho, it does piss me off when i see a record, order it then get an email telling me its out of stock...

Must be some way they can set there website up so it shows whats in / out of stock, pleanty of other stores seem to do it..

struggle · Post by **struggle** » Wed Nov 01, 2006 12:25 am

i been waiting 10 days for records from boomkat

dear boomkat

dear boomkat

Not a byker but a hater

Re: Not a byker but a hater

Re: Not a byker but a hater

Re: Not a byker but a hater

Re: Not a byker but a hater

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